vFairs is an all-in-one event management software that helps organizations of all sizes host memorable virtual, hybrid,onboarding the and in-person events. We’re on a mission to help organizations influence, inspire & delight audiences they care about without limits of space & time. Rated #1 by our customers on review sites such as G2, Capterra, and SourceForge, we empower companies to host engaging & high-impact events using our best-in-class tech, combined with unbeatable customer support.
Company Culture
We are a team of diverse employees from around the world, bringing our unique skills and experience together to create a well-rounded supportive remote-first environment. Our culture relies on the values of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you can fly with us!
What we do
vFairs offers an online events platform that enables organizations to connect with audiences all over the world at scale. vFairs helps organizers gain massive reach, create memorable impact with rich 3D designs, and serve as an engaging destination where attendees can interact and network using the best-in-class chat and webinar tools.
We are looking for Project coordinators in the EST time zone. As a Project Coordinator owning the success of vFairs customers will be your job responsibility. You will be involved in the entire customer life cycle rightonboarding from post-contract and throughout the duration of their subscription period.
You will own and manage
- Customer onboarding experience
- Create strong relationships with customers
- Customer loyalty
- Customer product adoption
Responsibilities
- Plan, execute and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
- Assist operations and local quality function in tracking, documenting, and reporting quality levels
- Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
We are looking for an individual who is
- Passionate about working with customers
- Exercises sound business judgment
- Uses impeccable project management skills and act as a trusted consultant to help customers achieve their goals.
Some ideal traits for this role are:
- Professional. You’ll be liaising with high-level customers from world-renowned companies, universities and government organizations, so it’s important to be professional always. Experience with large enterprise clients is preferred.
- Analytical. You can review trends and client information to identify product or service growth opportunities.
- Mind of a Consultant. This is a highly consultative enabling you to assess the potential of a client and develop a strategy to help achieve success.
Skills
We are looking for someone who has the below Personal Traits & Qualifications
- Ownership. You are someone who likes to take ownership. Customer Success will define your success. You are someone who likes to work hard to ensure that each one of the clients that you are working with benefits immensely from their relationship with you.
- Flexible. vFairs.com serves clients in different time zones and we aim to serve our clients 24/7 during their LIVE events. While there will be other team members who will work with you make sure that your client gets the best customer support ever - you are someone who would be flexible to work on weekends / public holidays as and when the work requires that.
- Multi-tasker. We are looking for someone who thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- Experience. 0 - 1 year experience in customer support, project management, or other client-relations roles.
- Tech-aptitude. You should be tech-savvy. You should have had prior experience working with Google Apps for Work (Gmail, Calendar, Drive, Docs, Sheets)
- Written and Verbal Communication skills. We are looking for someone who has impeccable written and verbal communication skills. You are able to adapt your communication skills to the type of client you are working with.
- Preferably a degree in CS or Software Engineering
